F.A.Q

Please take a look at our FAQs. These should help you find the additional information you require. if you can't find the answer to your question, don't hesitate to contact us by clicking here for our contact details.

Q:Are your Jewellery 100% authentic?

A:Don’t worry about the quality. We have lots of customers from all over the world.They are very satisfied with our Jewellery.

Q:Why are the Jewellery on your web site cheaper than those on other sites?

A:We get the goods directly from the factory. Moreover, we don’t need to pay tax fees home and abroad. So our price is reasonable.

Q: What payment methods do you accept?

A: You can pay for your products by VisaCard or MasterCard. If you need to buy large sums of goods, we strongly recommend Western Union.

Q: When will I can get my shipping tracking number?

A: Please give us 3 business days to process your order and we will update your tracking number on the next business day by Email.

Note: The shipping of the items is online traceable. Once you have submitted the order, it will normally take 2-3 working days for us to process the order and 5-7 days for delivery.

Q: How many days can I expect to receive my goods?

A: The shipping time will vary based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your item. If your items is in stock, we will deliver it to you within 5-15 working days.

Q: What if I need to change my order?

A: There is no problem to change your order before it ships. Please email us as soon as possible at service@sabosonline.com.

Q: How can I return my Jewellery for a refund or exchange?

A: To have a return request processed you will simply need to send us an email with the details of your order and the products you would like to return. In order for us to process a replacement or refund you will have to return the products you received at your own expense and provide us with a tracking number for the return package. There is no restocking fee.

Q: What happens if my shipment is lost or stolen?

A: It is unlikely that your package is lost or stolen. If we approve that your Goods disappears, we will resend you another for impenstate. But if the postal service delivers the goods to the wrong address or you have moved of changed your address without notifying us in advance, we can do nothing to recover your Goods.

Q:What if I'm not home when you deliver?

A: Deliveries will usually be made from Monday to Friday (also Saturday in the case of goods being delivered within 5 days under Standard delivery terms), between 9am and 6pm. A signature is required from the recipient upon the items' arrival. This service gives you peace of mind that your items will arrive safely and directly to your appointed location. All parcels will be held for picking up if it can't be signed or delivered. In that case, you can directly contact your local post office with your tracking number to arrange re-delivery or collect our parcel personally.

Q: How to place an order online?

A: If you would like purchase the piece, just click on "add to shopping cart". You will be directed to the processing page. You can add additional items or proceed to 'checkout'. You will then be asked for a few detailed information to fulfill your order.

Q: What can I do, if I cannot place an order successfully on line?

A: Firstly, please check out whether there are plugs in your explorer. It sometime results in the failure of payment. Secondly, check your credit card type and No. They must be acceptable on our website. At last, please contact us by email at service@sabosonline.com.

Q: Is it safe to order on your website?

A: Yes. We guarantee that any purchase you make on our website will be 100% safe. Our web servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL's browser, so that only sabosonline.com can read a buyer's personal information. Then your information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

Q: How can I pay online?

A:You can finish online payment with Visa / Master Card.

Q: Will I get an order confirmation?

A: Normally, if you add us to your mailing list, you will get confirmation about your order. The mail of confirmation is send to you by system automatically. Sometimes, your mail box will refuse to accept it. It may lie in the spam box. Or even the mail will be rejected totally. So we sincerely suggest you add us into your mailing box to avoid the miss of mails.

Q: Can I change my order after ordering?

A: Please be advised that once an order has been placed and processed it is difficult to make modifications and cancelations. If you need to make any alterations to your order, please email service@sabosonline.com immediately with your order number. We shall do our best to accommodate your situation. Unfortunately, once a package has been shipped the order cannot be cancelled.

Q: How long will it take to receive a refund from returned products?

A: The refund will be notified after we get your returned parcel. Due to a-week-long billing cycle, you will get your refund in a week after our notification.

Q: Do you ship your merchandise worldwide?

A: YES. We can send our product worldwide where EMS, DHL can reach. And normally the delivery time will last 5-15 days.

Q: Do you offer discounts on bulk orders?

A: Yes, we would be glad to grand all kinds of discount code for our website. Please contact us for it.

Q: How to use discount code?

A: Please use it as instructed when checking out. And please be aware of time limited period of the discount code. Normally 3 months later, the code will be invalid.

Q: How much will be charged for shipping and how can I track my parcel online?

A: No matter how much you buy and where you are. The shipping cost you should pay just as low as £7.99.This shipping charged regardless the destination or the weight of the parcel. They will be shipped In 2 working days, we will send you a confirmation email about the tracking No. and tracking link. Then you can track the status of your parcel on the tracking link provided.

Q: What kind of currency do you accept?

A: At present, we accept GBP,EUR,CAD,USD and AUD.